Terms & Conditions

AstraFloww Effective Date: 1 August 2026 Last Updated: 1 August 2026

These Terms & Conditions ("Terms") govern your access to and use of the website https://astrafloww.in (the "Site") and any services provided by AstraFloww ("AstraFloww," "we," "us," "our"), including web development, design, branding, and digital marketing services (the "Services"). By accessing the Site, requesting a quote, or engaging our Services, you ("Client," "you," "your") agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Site or engage our Services.

1. About AstraFloww

AstraFloww is a digital marketing and creative agency based in Noida, Uttar Pradesh, India, offering services including but not limited to web development, UI/UX design, branding, social media management, and paid advertising.

2. Services

2.1 Scope of Work

The specific scope, deliverables, timelines, and fees for each engagement will be outlined in a separate proposal, quotation, statement of work, or agreement ("Project Agreement") signed or confirmed in writing (including via email) by both parties. In the event of any conflict between these Terms and a Project Agreement, the Project Agreement will govern for that specific engagement.

2.2 Changes to Scope

Any changes to the agreed scope of work, including additional revisions, features, or deliverables not originally included, may result in additional charges and/or extended timelines, to be communicated and agreed upon before proceeding.

2.3 Client Responsibilities

You agree to:

• Provide timely access to necessary information, materials, brand assets, credentials, and feedback required to complete the Services
• Designate a single point of contact for approvals and communication
• Respond to requests for feedback or approval within a reasonable time (delays may extend project timelines)

3. Fees and Payment

3.1 Pricing

Fees for Services will be specified in the Project Agreement or invoice. Unless stated otherwise, prices are exclusive of applicable taxes (e.g., GST), which will be added where applicable.

3.2 Payment Terms

• A non-refundable advance/deposit (as specified in the Project Agreement) is typically required before work begins.
• Remaining payments are due as per the milestones or timelines specified in the Project Agreement or invoice.
• Payments must be made via the methods specified by AstraFloww.

3.3 Late Payments

Late payments may result in a pause of ongoing work, delayed delivery, and/or the application of late fees as specified in the Project Agreement. AstraFloww reserves the right to withhold final deliverables (including source files, domain/hosting access, and published content) until outstanding payments are settled in full.

3.4 Refunds

Fees paid for work already performed, including research, design, development, or strategy work, are generally non-refundable. Any refund arrangements will be handled on a case-by-case basis and specified in writing.

4. Timelines

Project timelines are estimates based on the agreed scope and timely cooperation from the Client. AstraFloww is not liable for delays caused by late feedback, incomplete materials, third-party dependencies (e.g., hosting providers, plugin/API providers), or circumstances beyond our reasonable control.

5. Intellectual Property

5.1 Pre-Existing IP

Each party retains ownership of intellectual property it owned prior to the engagement.

5.2 Deliverables

Upon full payment of all fees due, ownership of the final, agreed-upon deliverables (e.g., final website code, final design files, final marketing assets created specifically for the Client) will transfer to the Client, unless otherwise specified in the Project Agreement.

5.3 Retained Rights

AstraFloww retains the right to:

• Use general knowledge, skills, and techniques developed during the engagement in future work for other clients
• Use non-confidential aspects of completed work (e.g., website screenshots, campaign results) in its portfolio, case studies, and marketing materials, unless the Client requests otherwise in writing
• Retain ownership of any proprietary tools, frameworks, templates, or code libraries used to build the deliverables, licensing their use to the Client as part of the final product

5.4 Third-Party Assets

Any third-party assets (stock images, fonts, plugins, licensed software) used in the project remain subject to their respective licenses, and the Client is responsible for any ongoing licensing fees post-handover unless otherwise agreed.

6. Confidentiality

Both parties agree to keep confidential any non-public business, technical, or financial information shared during the engagement, and not to disclose it to third parties except as required by law or with the other party's written consent. This obligation survives termination of the engagement.

7. Warranties and Disclaimers

7.1 Service Warranty

AstraFloww will perform the Services with reasonable skill and care, consistent with industry standards.

7.2 No Guarantee of Results

While we apply industry best practices, AstraFloww does not guarantee specific results from marketing, SEO, or advertising campaigns (e.g., specific rankings, traffic, leads, sales, or ROI), as these depend on factors outside our control, including third-party platform algorithms, market conditions, and Client cooperation.

7.3 "As Is" Site Use

The Site and its content are provided "as is" without warranties of any kind, express or implied.

8. Limitation of Liability

To the maximum extent permitted by law, AstraFloww's total liability arising out of or related to the Services shall not exceed the total fees paid by the Client for the specific Services giving rise to the claim in the preceding three (3) months. AstraFloww shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.

9. Third-Party Platforms and Ad Accounts

Where Services involve third-party platforms (e.g., Google Ads, Meta Ads, hosting providers, domain registrars), the Client is responsible for maintaining active accounts, sufficient ad budgets, and compliance with those platforms' policies. AstraFloww is not responsible for account suspensions, policy violations, or losses caused by third-party platform actions.

10. Termination

10.1 By Either Party

Either party may terminate an ongoing engagement with written notice as specified in the Project Agreement (typically 15–30 days), subject to payment for work completed up to the termination date.

10.2 Effect of Termination

Upon termination, the Client shall pay for all work performed and expenses incurred up to the termination date. AstraFloww will deliver work completed to date upon receipt of full payment.

10.3 Immediate Termination

AstraFloww reserves the right to suspend or terminate Services immediately in cases of non-payment, breach of these Terms, or unlawful use of our Services.

11. Client-Provided Content

The Client warrants that any content, images, trademarks, or materials provided to AstraFloww for use in the project are either owned by the Client or properly licensed, and agrees to indemnify AstraFloww against any claims arising from the use of such materials.

12. Website Use Terms

If you are simply browsing the Site (not engaging our Services), you agree to:

• Use the Site only for lawful purposes
• Not attempt to gain unauthorized access to the Site, its systems, or related networks
• Not copy, reproduce, or distribute Site content without written permission

All content on the Site (text, graphics, logos, design) is the property of AstraFloww unless otherwise noted, and may not be used without permission.

13. Indemnification

You agree to indemnify and hold AstraFloww harmless from any claims, damages, or expenses arising from your breach of these Terms, misuse of the Services, or violation of any law or third-party rights.

14. Force Majeure

Neither party shall be liable for delays or failure to perform obligations due to events beyond their reasonable control, including natural disasters, internet/server outages, government actions, or other force majeure events.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts at Noida, Uttar Pradesh, India. The parties agree to first attempt to resolve disputes amicably through good-faith negotiation before initiating legal proceedings.

16. Amendments

AstraFloww reserves the right to modify these Terms at any time. Updated Terms will be posted on the Site with a revised "Last Updated" date. Continued use of the Site or Services after changes constitutes acceptance of the revised Terms.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Us

For questions regarding these Terms, contact:

AstraFloww Email: hello@astrafloww.in Address: Noida, Uttar Pradesh, India